Privacy Policy
Last updated: March 2026
In compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP)
1. Data Controller (Identidad del Responsable)
Imprecxo, operated by Shiba Group Co. ("the Company"), is the data controller responsible for the processing of your personal data in accordance with Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).
Company: Shiba Group Co. / Imprecxo
Address: Monterrey, Nuevo León, México
Email: hello@imprecxo.com
Phone: +52 56 1385 4365
2. Personal Data Collected (Datos Personales Recabados)
We collect the following categories of personal data:
- Identification data: Name, email, phone number, company name
- Financial data: Billing information, payment method (processed by Stripe — we do not store card numbers)
- Commercial data: Order history, quote requests, product preferences, design files
- Behavioral data: Website usage, pages visited, interaction patterns (via analytics)
3. Purposes of Data Processing (Finalidades del Tratamiento)
Primary purposes (necessary):
- Process and fulfill your orders and quote requests
- Provide customer support and project communication
- Process payments and issue invoices
- Deliver products and provide shipping updates
- Comply with legal and regulatory obligations
Secondary purposes (optional):
- Send promotional communications and product updates
- Conduct satisfaction surveys and request reviews
- Analyze usage patterns to improve our services
- Personalize your shopping experience
You can opt out of secondary purposes at any time by contacting us at hello@imprecxo.com.
4. Third-Party Transfers (Transferencias a Terceros)
We may share your data with the following third-party service providers, solely to fulfill our services:
| Provider | Purpose | Country |
|---|---|---|
| Stripe | Payment processing | USA |
| Supabase | Database & authentication | USA |
| Google (GA4) | Website analytics | USA |
| PostHog | Product analytics | USA |
| HubSpot | CRM & marketing | USA |
| Cloudflare | Security & CDN | USA |
| Vercel | Website hosting | USA |
We do not sell, rent, or trade your personal data to any third party.
5. ARCO Rights (Derechos ARCO)
Under the LFPDPPP, you have the following rights regarding your personal data:
How to exercise your ARCO rights:
- Send an email to hello@imprecxo.com with subject "ARCO Rights Request"
- Include your full name and a copy of official ID
- Describe which right you wish to exercise and the data involved
We will respond within 20 business days as required by the LFPDPPP.
6. Cookies & Tracking Technologies
We use the following tracking technologies on our website:
Traffic, page views, conversions
Session recording, funnels, events
Visitor tracking, forms, chat
Bot protection — cannot be disabled
You can manage your cookie preferences using the cookie consent banner or by adjusting your browser settings.
7. International Data Transfers
Your personal data may be transferred to and processed in the United States of America, where our technology service providers operate. These transfers are necessary for the performance of our services and are made with appropriate safeguards.
8. Data Retention Period
- Orders & invoices: 5 years (tax compliance)
- Analytics data: 2 years
- User accounts: Until deletion requested
- Marketing communications: Until unsubscribe
9. Data Security
We implement technical and organizational measures to protect your data, including TLS/SSL encryption for all data in transit, encrypted database storage, role-based access controls, and regular security monitoring.
10. INAI Complaint Procedure
If you believe your data protection rights have been violated, you may file a complaint with Mexico's National Institute for Transparency, Access to Information, and Personal Data Protection (INAI).
11. Changes to This Notice
We reserve the right to update this privacy notice at any time. Changes will be published on this page with the updated date. We recommend reviewing this notice periodically.
12. Contact
For any questions about this privacy notice or to exercise your ARCO rights: